Help Center
General
Where is Wondery Outdoors based?
Our main office is based in Los Angeles, CA
Do you have physical stores or are you online-only?
We are currently an online-only store.
How can I reach customer support?
You can reach us by filling out the contact form. We're open Mon-Fri, from 9 AM to 5 PM PST.
Do you offer discounts
We love discounts! Please make sure to sign up for our email list to get your 15% code.
How do I use a discount or promo code
You can enter the code during checkout in the discount field before completing your purchase. Please note, only one code can be used per order and account.
How can I unsubscribe from marketing emails
You can unsubscribe by clicking the unsubscribe link at the bottom of any of the emails you received from Wondery.
Do you offer any wholesale program
Yes, we do! Please check our Wholesale page to learn more about the program and connect with our wholesale team.
Products
Do you offer replacement lids or accessories?
Yes, we have separate products available for purchase on our website. Kindly search for the specific lid or accessory you want.
Are your bottles & stickers dishwasher-safe?
Yes, our bottles & stickers are dishwasher safe, but we recommend hand-washing to preserve the artwork and finish.
What bottle sizes do you offer?
We currently offer our bucket list bottles in 24oz and 32oz
Do you offer custom orders?
Yes, currently offer custom stickers that allow you to personalize your bottle.
Orders
What's your shipping & delivery timeframe?
Please check our Shipping & Delivery page to learn more about our processing times, shipping methods, and estimated delivery windows.
What's your return & exchange policy?
We accept returns within 30 days of purchase. Please review our Returns & Exchange page to check if your product is eligible for a return.
Can I cancel or make changes to my order?
Cancellations or changes to your order can be requested as long as the order has not been processed. To submit your request, please contact our customer service immediately.
When do we get our custom stickers?
Since this is a custom order, fulfillment and delivery may take up to 2 weeks. We will reach out with a tracking number as soon as your custom sticker orders are shipped.
When are preorders shipped?
Once our items are back in stock, we typically process your preorders right away. You'll receive a tracking notification as soon as your order is shipped.