To be eligible for a return, items must:

• Include proof of purchase
• Be unused and in sellable condition

Please note that final sale items are not eligible for return or exchange. We kindly ask that items be returned in the same condition as received to ensure smooth processing.

The following items cannot be returned or exchanged:

• Gift cards
• Bundles
• Worn or washed products
• Products without tags
• "Oops" items
• Final sale items
• Promotional items (including sale items during promotions)
• Wondery Outdoors event or merchandise giveaway items
• Wondery event tickets
• Socks (for health & safety reasons)
• Custom stickers

For eligible returns, you can choose between:

• Store credit, or
• Refund to the original payment form

If you’re returning a gift, store credit will be issued.

When returning an item, please use the return label generated by our system. The cost of this label will automatically be deducted from your refund, and the fee (based on your location) will be shown on the last page of the Return Portal before you submit your request.

Please note that original shipping fees are non-refundable. Returns are typically processed within 3–5 business days after arrival at our fulfillment center, and refunds may take 7–10 business days to appear in your account.

We allow one exchange per item. Once an item has been exchanged, any items received in return are no longer eligible for future returns or exchanges.

Exchanges are free, and we encourage customers to choose carefully when selecting their replacement item.

If the requested item is out of stock, you’ll be notified via email, and a store credit refund will be issued automatically.

To initiate a return or exchange, please use our Return Portal for authorization and step-by-step instructions.

Items sent without authorization may be refused and returned to the sender - this helps us process your request efficiently.

Gifts are eligible for exchange or store credit within 30 days.

Gifted apparel items can be exchanged for a different size or length of the same style, and water bottles can be exchanged for another color.

To start a gift exchange, go to our Return Portal and select “Start gift return here.”
Please provide the order number or the buyer’s details so we can locate the purchase. Our team will assist you from there.

Don’t worry, the original buyer won’t be notified if a gift recipient initiates an exchange.

If your order arrives damaged, faulty, or incorrect, please contact our customer service team within 7 days of delivery with a photo of the item, and we’ll gladly arrange an exchange or another suitable solution.

All international orders are final sale and not eligible for returns or exchanges. We truly appreciate your understanding and support as we continue to grow globally.