Returns & Exchanges

We accept eligible items for exchanges, store credit, or a refund within 30 days of purchase. Please review the details below to confirm if your items qualify for a return or exchange.

Return Eligibility:

To be eligible for a return, items must:

Include proof of purchase
Have original tags attached
Be unused and in sellable condition

Final sale items are not eligible for return or exchange. We ask that items be returned in the same condition as received to ensure smooth processing.

Non-Returnable Items:

The following items cannot be returned or exchanged:

Gift Cards
Bundles
Worn or washed products
Products without tags
"Oops" Items
Final Sale items
Promotional Items (sale items during a promotion)
Wondery Outdoors event
Merchandise giveaway
Wondery event tickets
Socks - for health and safety
Custom stickers

Refund Policy:

For eligible returns, we offer two refund options:

Store credit
Original form of payment

If you’re returning a gift, store credit will be issued. When returning an item, please use the return label generated by our system, which will automatically deduct the label cost from your refund amount. The return label fee depends on your location and will be displayed on the last page of the Return Portal before submitting your request.

Additionally, please note that the original shipping fee is non-refundable. Processing returns at our fulfillment center may take 3-5 business days, and refunds may take 7-10 business days to appear in your account.

Exchange Policy:

We allow one exchange per item. Once an item has been exchanged, any item(s) received in return become ineligible for future exchanges or returns. Exchanges are free, and we encourage customers to choose items carefully when requesting an exchange to avoid additional steps.

Sometimes the exchanged item is actually out of stock. If this happens, you will be notified via email and we will automatically refund the amount as a store credit.

Initiating a Return or Exchange:

If you are in the US, to initiate a return or exchange, please use our Return Portal for authorization and instructions. Items sent without prior authorization through our return portal may be refused and returned to the sender. This ensures we can efficiently manage all return requests.

Gift Orders:

Gifts are eligible for exchange or store credit within 30 days. Gifted apparel items can be exchanged for different sizes or lengths of the same style, and water bottles can be exchanged for other colors.

To initiate a gift exchange, please go to our Return Portal and select “Start gift return here.” Complete the requested information to locate the order. We’ll need an order number or the buyer’s details to confirm the purchase. Our customer service team will then assist with the exchange.

Note: The original buyer will not be informed if a gift recipient initiates an exchange.

Damaged, Faulty, or Incorrect Items:

If you receive a damaged, faulty, or incorrect item, contact our customer service team within 7 days of receiving it. Please email info@wonderyoutdoors.com with a photo of the item, and we’ll be happy to arrange an exchange or suitable solution.

International Orders:

All international orders are considered final sale and are not eligible for returns or exchanges. We apologize for any inconvenience this may cause and appreciate your understanding.

Spam

Return authorizations emails may get marked as spam or promotional emails. If you do not receive a response on your return request within 24 hours, make sure you check all email folders before submitting another request.