Returns & Exchanges
To start your return or exchange, click here.
Our policy lasts 30 days.* If 30 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.
*Extended holiday return/exchange policy: orders placed from Nov. 1st - Dec. 25th are eligible until January 31st.
To be eligible for a return, your item must be unused and in the same condition that you received it.Additional non-returnable items include:
- Gift cards
- "Oops" products (exchange for sized items only)
- Subscription boxes (exchange for sized items only)
- Bundles (entire return or exchange on sized items)
- Downloadable software products
- Some health and personal care items
If you are having any issues or questions about your return or exchange, feel free to email us at firstname.lastname@example.org with the subject "ATTN: RETURNS/EXCHANGES." In the email, please include:
- Your order number
- What item you are wanting a return or exchange on
- The reason for your return/exchange, and any issues or questions you may have.
Before you send
Please do not send any returns/exchanges without first receiving a RMA# in your email. If you do not submit a return request and receive authorization before sending your return, we will need to refuse the package and it will be returned to sender.
Return authorizations emails may get marked as spam or promotional emails. If you do not receive a response on your return request within 24 hours, make sure you check your all email folders before submitting another request.