Returns & Exchanges
To start your return or exchange, click here.
If you are having any issues or questions about your return or exchange, feel free to contact the Wondery Customer Service Team: LINKED HERE. For faster assistance, please include the subject "ATTN: RETURNS/EXCHANGES." In the email, please include:
- Your order number
- List of item(s) for return or exchange
- Reason for your return/exchange
- Any issues or questions you may have
Before you send
Please do not send any returns/exchanges without first receiving a RMA# in your email. If you do not submit a return request and receive authorization before sending your return, we will need to refuse the package and it will be returned to sender.
Return authorizations emails may get marked as spam or promotional emails. If you do not receive a response on your return request within 24 hours, make sure you check all email folders before submitting another request.
Holiday Return Policy
All eligible orders from Nov. 1 - Dec. 25 can be returned or exchanged until Jan. 31.
General Return Policy
Wondery offers a 30-day return. All returns must be unwashed in original condition with all tags attached. All orders are subject to applicable return fees.
Items not eligible for returns or exchanges
- Gift cards
- Bundles (exchanges only)
- Worn or washed products, as well as products without tags
- "Oops" products (size exchanges only)
- Final Sale items
- Downloadable software products
- Bottle cleaning products and accessories
- Wondery event merchandise
- Wondery event tickets
View all the Wondery Outdoor's common FAQ's in our Help Center Linked Here.