Event FAQ
What is the purpose of the event levels?
Every event has a recommended skill level that is listed at the very top of each event description. The levels indicate the amount of physical activity to expect from the event activities. They are also meant to help you determine which events are most suitable for you to participate in.
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Skill Levels Recommended 1: Novice level, little or no physical activity involved |
Are only women allowed to attend the events?
While our goal with Wondery events is to create an outdoor community for women, our events are completely gender-inclusive. All are welcome to attend regardless of gender!
Can my child attend the event?
Events are only open to participants 18 and older at this time. We strive to be inclusive to all ages as our events grow.
Where is my money going when I pay for or donate to events?
All event fees and donations go right back to paying our instructors for their time, as well as keeping our community efforts going for future events and partnerships. Our goal is to make these events as affordable as possible, while also having the means to continue creating these outdoor opportunities for our community.
What do I need to bring or do in preparation for the event I signed-up for?
Once you sign up for an event, you will be sent an informational email that will break down what to expect for the event and includes anything you need to do beforehand, such as signing participant waivers and providing any additional information we may need to know about you.
If any event requires you to bring gear of your own or requires a specific skill set to participate, disclaimers will be clearly mentioned in the event description. Make sure to review the descriptions to make sure you are eligible for any event before signing up.
Briefs and Debriefs:
A week before the event, you will receive an informational brief that includes everything you need to know in preparation for the event. In your confirmation emails, you will receive a link to a Google Hangout that will be scheduled a week before each event.
For Workshops and Multiple-Day Excursions:
In your initial confirmation emails, you will receive a link to a Google Hangout that will be scheduled a week before each event. The purpose of this meeting is to have an in-depth briefing for longer excursions and skills workshop so you know exactly what to expect. This is also a great opportunity to meet your instructors and guides before the event and have any questions answered directly. This meeting is not mandatory to attend, but highly recommended.
Debrief Email:
We will also send a follow up email that features a questionnaire about the event. This is a chance for you as participants to give your feedback on the event; including what you liked about the event, how it could have been improved upon, and suggestions for future events like the one you attended. Again, this is optional, but it is highly encouraged and appreciated in helping us make these events the best they can be!
If I can no longer attend an event, can I receive a refund?
For free events, We ask that you let us know at least 5 days prior to the event that you are unable to attend.
For paid Wondery-led events/workshops: You can cancel your spot for an event up to a week prior to the event for a full refund. Cancellations and new reservations made within the week before the event are non-refundable.
For paid workshops with certified guides: You must be one full month out from the event in order to cancel for a full refund. Cancellations and new reservations made within 4 weeks before the event are non-refundable.
What happens if an event is cancelled?
While we try to host events as close as possibly to our set schedule, there are a number of factors that are unfortunately not always in our control, such as weather setbacks, instructor cancellations, issues with the location, etc.
Before officially cancelling any event, we will always try to either adjust our programming details so that we are still able to hold the event, or reschedule the event for a different date and/or time.
If an event does end up needing to be cancelled, all participants will be fully refunded upon the notice of official cancellation. If an event is rescheduled to a date or time that you can no longer attend, you can either cancel your spot for a refund, or use the paid credit towards another event.
Questions, comments or concerns? Email our Lead Outdoor Event Guide at baileyk@wonderybrand.com